Refund and Returns Policy

Last updated: 01/15/2025

At CX Store, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we’re here to help. This policy explains how you can request a refund or return an item purchased from our website, cxstore.co.uk.

1. Return Eligibility

You may request a return or refund within 30 days of receiving your order, provided the item meets the following conditions:

  • The item is unused, undamaged, and in its original packaging.
  • All original tags and labels are intact.
  • Health-related products and custom-made items are non-returnable for hygiene reasons.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us at support@cxstore.co.uk with your order number and a brief explanation of the issue.
  2. We will review your request and provide instructions for returning the item, including the return address.
  3. Ship the item back using a traceable method to ensure its safe return.

Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect the returned item, we will:

  • Notify you via email of the approval or rejection of your refund.
  • If approved, process the refund to your original payment method.
  • Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery at support@cxstore.co.uk with photos of the issue and your order number.
  • We will replace the item or issue a full refund, including shipping costs, at no additional charge.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized items
  • Health-related products
  • Items marked as “final sale”

6. Cancellation Policy

Orders can be canceled within 24 hours of placement. After this period, the order may already be processed, and cancellation may not be possible. Contact us at support@cxstore.co.uk for assistance.

7. Additional Notes

  • Returns or refunds initiated after the 30-day return window will not be accepted.
  • If an item is returned to us without prior approval, we reserve the right to refuse the return.

Contact Us

For questions or assistance regarding returns and refunds, reach out to us:
Email: support@cxstore.co.uk
Address: CodeXpedite LTD, 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ

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